FUNDAMENTAL MANAJEMEN OPERASIONAL JASA: Konsep, Proses, dan Inovasi Terapan. [s.l.] : PENERBIT KARYA BAKTI MAKMUR (KBM) INDONESIA,2026. Disponível em: https://librarypenerbitkbm.science/index.php/buku/catalog/book/1446. Acesso em: 30 sep. 2026.